Frequently Asked Questions

Everything you need to know about our premium Japanese tea and artisanal foods.

Do you ship your products internationally?

Yes, we ship our tea and food products to over 100 countries worldwide directly from Japan using express and standard shipping methods.

How do you ensure the freshness of the tea?

We work directly with small-scale Japanese farmers. Our teas are vacuum-sealed at the source or at our facility to maintain peak flavor and aroma before being shipped to you.

What should I do if my order arrives damaged?

Please contact our support team within 7 days of delivery with photos of the damaged items and packaging. We will provide a replacement or a full refund.

Are your products organic?

Many of our products are certified organic (JAS), while others follow traditional natural farming methods. You can filter our collection by 'Organic' to see specific certifications.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How can I track my shipment?

Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey from Japan to your doorstep.